Frequently Asked Questions

Here are the answers to some of the most common questions we get asked.

    • Please ensure you print your e-tickets or better still, bring a digital copy on your phone/device with you on the day
    • Gates open 1hr before the performance start time to the rear of Town Gardens Bowl – please follow directional signage
    • Please do not arrive before this time, as the team will still be preparing the performance area
    • Disabled and access for pushchairs can be found at the rear of Town Gardens Bowl, by the Town Gardens Café – please follow signage, or ask a volunteer event marshal for information
    • Seating and space are allocated on a first come first served basis and cannot be reserved
    • You will be advised to ensure you are always at least 2m away from anyone outside of your group once seated – please cooperate with our volunteer event stewards
    • Toilets are located adjacent to Town Gardens Bowl – please follow signage and sanitise your hands afterwards
    • A disabled toilet will be located to the rear of Town Gardens Bowl for ease of access to those who need it
    • Please arrive no later than 15 minutes before the performance is due to start
    • Tickets can be purchased with a card payment on the gate.
    • There are free seats available at the venue, but feel free to bring something you would like to sit on; for example, a blanket, rug or low-backed chair.  Rugs/blankets will be positioned at the front, with chairs placed behind those sat on the ground.
    • Please check the weather forecast beforehand to judge whether you will need to bring rain macs or indeed, sun lotion – the show will go on!
    • We recommend bringing waterproof jackets/trousers/blankets, etc, rather than umbrellas, as a courtesy to those who may be seated behind you
    • You are welcome to bring umbrellas. However, we ask that you consider the rest of the audience and their view of the performance
    • We will try to notify you in several ways in the unlikely event that a performance has been cancelled
    • We will always email ticket holders at the email address provided when tickets were purchased
    • We will publish show status updates via Facebook –
    • We are pleased to be able to offer a range of snacks and beverages onsite.
    • You are welcome to bring your own snacks and beverages; however, we please ask that you respect those around you and take your litter away with you to ensure we don’t cause any hazard to the wildlife we share the space with.
    • Due to the nature of event, only assistance dogs are permitted.
    • We are unable to offer refunds or ticket exchanges. Please double check the dates and times of the production carefully, before you book.
    • We take safety very seriously.  We will be adhering to all local and national restrictions that may be in place at the time of the performance.  Toilets will be cleaned regularly and staff will make hand sanitiser readily available.  When you purchase a ticket, your phone number and email will be kept for two weeks after the event, for track and trace purposes.  We will not add you to any marketing lists unless you have given us permission to do so.
  • To find the Town Gardens, follow the road sign from Bath Road and access to the Gardens is from Quarry Road or, alternatively, from Westlecot Road. Please note, however, that roadside parking is severely limited, and it is recommended that the public car park in Bath Road (access top of Eastcott Road), only 250 metres from the gardens, is used.

  • In the unlikely event of an emergency, please follow the instructions of the Event Manager, supported by the volunteer event marshals, who will ensure you are guided to an area of safety. The designated meeting point is at the tennis courts on Quarry Road.

    Please do not attempt to re-enter the venue until you have been advised by either the Event Manager or the Emergency Services, that it is safe for you to do so. There is a qualified first aider on site at all times the venue is open to the public.

    Should you have a medical emergency please notify a volunteer event steward as soon as possible.

    If you need to call emergency services, the address is: Town Gardens, Quarry Road, Swindon, SN1 4EN

  • Town Gardens Bowl
    Quarry Road
    SN1 4EN

  • Any concession prices for individual performances are listed in the prices.

    Customers who are are in receipt of Disability Living Allowance, Attendance Allowance or who have a Certificate Of Visual Impairment, are able to reserve a complementary companion ticket.  In order to claim this ticket, one full price ticket (adult, child, student) must have already been purchased and proof of this purchase, along with proof of receipt of the above, must be emailed to ahead of the performance.

    • South Swindon Parish Council reserves the right to eject or refuse admission to a customer whose behaviour is deemed aggressive or dangerous.
    • Tickets cannot be exchanged or refunded unless the event is cancelled or rescheduled.
    • All ticket prices advertised are subject to additional booking fees.
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